- You must first obtain a returns reference number prior to sending your item(s) back. Processing time for items returned without a valid returns number may be delayed.
- Return to Base warranty supports the device against defects in materials and workmanship for 12 months, beginning on the date of delivery.
- Under a return to base warranty, the end user is responsible for the packaging and cost of shipping the device to us. We are not liable if the machine is improperly packed resulting in damage during transit.
- The warranty covers the hardware, and we will rectify the fault within a reasonable amount of time from the point it is agreed the machine has a hardware fault. Consumable items such as batteries, ink, blank discs are not covered under this warranty.
- The Return to Base warranty covers only those defects which arise as a result of normal use of the product, and do not apply to any: Improper & inadequate maintenance or modification. Repairs carried out by non-authorised persons. Damage caused by lack of ESD protection. Software, interfacing, media, parts, or supplies not provided or supported by Strider IT Solutions. Operation outside the product specifications. Physical damage, accidental damage, neglect, or user abuse. Normal wear and tear.
- If there is no fault found or the problem has been caused by third party software, user error or physical damage and any of the reasons stated in section 5, a no fault found charge may be applied, you will be contacted to confirm this charge within 7 days of the item being tested, you may also be charged return carriage for return of your goods.
- No refunds or compensation are possible due to system failure, loss of data, loss of business, repairs or delays in repairs.
- The warranty applies to the original owner of the PC system and is non-transferable.
- We reserve the right to repair or replace any faulty components. Faulty goods may be replaced with factory-refurbished products.
- The warranty is void if, there is any attempt made to repair the system by a non-authorised third party, or if the system is inadequately or improperly maintained or modified or if there are any outstanding charges.
- All repairs and replacements will carry a 90 day warranty or the original warranty balance, whichever is greater.
- We reserve the right to replace discontinued products that are still under warranty with the nearest equivalent specification product.
- Your warranty covers parts and labour from the date of delivery until expiry of the warranty.
- This document is not proof of purchase or proof of warranty, proof of purchase is your invoice.
Alternative products
If the product that you have ordered is currently out of stock we will offer a suitable alternative. This alternative will match the original product specification or will be a higher specification product for the price of the original order. If you are unhappy with the alternative product then we will collect it from you at our own cost.